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Post-Incident Review (PIR) - Central US infrastructure publication and certificate access disruption - Service restored

Status: Resolved (07:19 PM CEST on 06/06/2026)

Impact: Publication and certificate access were disrupted between 12:07 AM and 07:19 PM CEST on 06/06/2026 for users using the Azure Central US environments only

Root Cause: An expired Azure application client secret used by a backend service to authenticate to Azure Key Vault prevented retrieval of the issuer master key required for publication and certificate access.

Mitigation: Renewed the Azure application secret, updated the application configuration, restarted the affected service, and monitored recovery.

Resolution: Service was fully restored at 07:19 PM CEST on 06/06/2026 after the new credential was deployed and authentication to Key Vault was restored.

Next Steps: Add alerting for upcoming credential expiration. Users who launched campaigns during the incident window should relaunch them.

June 6, 2026, 19:19 GMT+02:00

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